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Three service directions. One foundation: 30 years of operational experience.

01

Full Support for Online Commerce

We manage the entire operational chain of e-commerce: from order receipt to delivery confirmation.

  • Warehousing and stock management
  • Packaging and parcel personalisation
  • Shipping and delivery at national scale
  • Integration with e-commerce platforms: Shopify, WordPress/WooCommerce, GoMag, MerchantPro, eMAG, EasySales
  • Customer support (email, phone, chat)
  • Reporting and reconciliation

We don't sell software. We operate. The difference is that we are accountable for what happens to your order.

02

Full Support for Commercial Promotions

Commercial promotions are complex operations: high volumes, time pressure, financial, legal and reputational exposure. We have been operating them for 30 years.

  • Full promotion operations (sweepstakes, contests, cashback, instant win)
  • Participant data validation (Module A + Module I)
  • Prize management (warehousing, allocation, dispatch)
  • Participant support (call centre, email, ticketing)
  • Monitoring and Control Room
  • Financial reconciliation and final reporting

Our operational standard is called PromoGrid. It is not a concept — it is the code distilled from 1,800 real campaigns.

Discover PromoGrid →
03

PromoGrid Operation & Support

Not all organisations need to operate their promotions through OPS. Some have internal capacity — but lack the standard. PromoGrid Advisors intervenes exactly there.

  • Stability Audit — risk assessment of a promotion
  • Risk DNA Scan — genetic profile of complexity
  • Implementation consulting — PromoGrid Trunk Implementation
  • Recurring monitoring — Continuous Stability Control
  • ISCR EXTINS — Retail Customer Sentiment Index

PromoGrid Advisors is our consulting practice. The experience of 30 years, formalised into a standard and delivered by dedicated specialists.

PromoGrid Advisors →

Frequently Asked Questions

OPS operates all main types of commercial promotions: sweepstakes, jury contests, cashback, instant win, prize draws and multi-channel promotions. The PromoGrid standard covers the entire operational cycle, from design to final financial reconciliation.

No. PromoGrid Standard (promogrid.ro) is the direct promotion operation service — OPS takes full operational responsibility. PromoGrid Advisors (advisors-promogrid.com) is the consulting practice for organisations that operate internally, offering auditing and stabilisation without taking over the actual operation.

The service covers the entire e-commerce operational chain: warehousing and stock management, packaging and customisation, nationwide shipping, platform integration (Shopify, WooCommerce, Magento), customer support and reporting. The historical average is 36,000 parcels shipped per month.

ISCR EXTINS is the Retail Customer Sentiment Index, a proprietary PromoGrid Advisors research tool available at advisors-promogrid.com/iscr. It is aimed at retailers and brands that want to measure customer satisfaction continuously, independently of active promotional campaigns.

If you need someone to fully operate a promotion or e-commerce logistics, choose Full Support for Commercial Promotions or Full Support for Online Commerce. If you operate internally but need auditing or stabilisation consulting, PromoGrid Advisors is the right option. Contact us at [email protected] for a free initial assessment.