For received calls OPS can provide:

• customer service
• order processing, Cross Selling and UpSelling

OPS improves each caller’s experience through:
ACD = Automated smart and efficient queue distribution
IVR = Help accessed through a set of self-service options
CTI = Computer Telephony Integration to handle of a large number of incoming calls

For all calls we make OPS can manage:

• lead generation telesales and marketing research
• survey and feedback
• data enhancement

OPS helps you to obtain better productivity and ROI by using:

• predictive dialers - begin making new calls before an agent is available, assuming that it will have a customer ready as the agent is ending another call.
• progressive dialers - minimize wasted time between calls by automatically dialing a number from a call list as soon as an agent becomes available.
• power dialers - dial a contact number instantly after a call is finished.
• TCPA applies to the use of auto-dialers, artificial voice messages, and telemarketing calls, and contains do-not-call list procedures and opt-in/opt-out mechanisms

Social media helps engage your customers. OPS can fulfill for you:

• real-time responses
• community forum leverage

Engagement is extremely important in terms of building and / or maintaining a brand’s identity because enhances:

• client satisfaction through real-time responses
• customer loyalty
• positive brand awareness

OPS believes in human interaction. It can provide for you:

• live customer surveys
• live customer responses
• detailed information about issues reported by your client

Human interaction helps your brand to:

• discover customer pain points
• improve customer service and loyalty get competitive advantages when others use chat bots
• be perceived as an approachable and friendly brand

In terms of email support OPS can manage for you:

• customer surveys
• customer responses
• data enhancement

Email support is important because answering to your client’s email makes you a brand:

• trustworthy
• accessible
• willing to fulfill client’s need (approachable)
• willing to take the time to know them and interact with them (friendly)

• focus on core responsibilities
• eliminate staffing issues
• easily handle overflow call volume
• cost-effective
• flexibility to changing needs / to expand to foreign markets
• work with experts
• improve efficiency and productivity