Call Center & Customer Support
by OPS

Inbound Call Center

Inbound Call Center

For received calls OPS can provide:

  • customer service
  • order processing, Cross Selling and UpSelling

OPS improves each caller’s experience through:
ACD = Automated smart and efficient queue distribution
IVR = Help accessed through a set of self-service options
CTI = Computer Telephony Integration to handle of a large number of incoming calls

Outbound Call Center

Outbound Call Center

For all calls we make OPS can manage:

  • lead generation telesales and marketing research
  • survey and feedback
  • data enhancement

OPS helps you to obtain better productivity and ROI by using:

  • predictive dialers - begin making new calls before an agent is available, assuming that it will have a customer ready as the agent is ending another call.
  • progressive dialers - minimize wasted time between calls by automatically dialing a number from a call list as soon as an agent becomes available.
  • power dialers - dial a contact number instantly after a call is finished.
  • TCPA applies to the use of auto-dialers, artificial voice messages, and telemarketing calls, and contains do-not-call list procedures and opt-in/opt-out mechanisms

Social media support

Social media support

Social media helps engage your customers. OPS can fulfill for you:

  • real-time responses
  • community forum leverage

Engagement is extremely important in terms of building and / or maintaining a brand’s identity because enhances:

  • client satisfaction through real-time responses
  • customer loyalty
  • positive brand awareness

Live chat support

Live chat support

OPS believes in human interaction. It can provide for you:

  • live customer surveys
  • live customer responses
  • detailed information about issues reported by your client

Human interaction helps your brand to:

  • discover customer pain points
  • improve customer service and loyalty get competitive advantages when others use chat bots
  • be perceived as an approachable and friendly brand

Email support

Email support

In terms of email support OPS can manage for you:

  • customer surveys
  • customer responses
  • data enhancement

Email support is important because answering to your client’s email makes you a brand:

  • trustworthy
  • accessible
  • willing to fulfill client’s need (approachable)
  • willing to take the time to know them and interact with them (friendly)

Benefits of outsourcing customer support to OPS

Benefits of outsourcing customer support to OPS:

  • focus on core responsibilities
  • eliminate staffing issues
  • easily handle overflow call volume
  • cost-effective
  • flexibility to changing needs / to expand to foreign markets
  • work with experts
  • improve efficiency and productivity

Want to be trustworthy, accessible and friendly with your client?

Then send us your phone and email address and we will contact you as soon as possible.
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